Suspension Service: Suspension of Performance
If you would like assistance contesting the removal of your selling privileges for any of the following reasons, select this service:
- The 2.5% goal for your order cancellation rate (CR) was surpassed.
- Your order defect rate (ODR) was higher than the 1% goal.
- Your LSR (late shipment rate) was higher than the 4% goal.
- Your valid tracking rate (VTR) was less than the 95% threshold.
- The 97% target for your on-time delivery rate (OTDR) was not met (only pertains to seller-fulfilled orders).