Suspension Service: Performance Suspension
Amazon Appeal Letter LLC
Sellers who have had their selling privileges revoked for any of the following reasons can benefit from this service:
- The 2.5% goal for your order cancellation rate (CR) was surpassed.
- Your order defect rate (ODR) was higher than the 1% goal.
- Your LSR (late shipment rate) was higher than the 4% goal.
- Your valid tracking rate (VTR) was less than the 95% threshold.
- The 97% target for your on-time delivery rate (OTDR) was not met (only pertains to seller-fulfilled orders).
Service Description:
You will receive a questionnaire when your payment has been processed, which will assist us in compiling all the data we want for your case. We will provide you instructions on how to provide us with the data we require to fully comprehend your case.
We will assign an agent to your case when you finish the questionnaire, who will examine the data you submitted and create an appeal letter based on your answers. The designated agent will get in touch with you to ensure they fully comprehend everything if we have any questions concerning your case or if we require additional information.
You will receive an email containing the appeal letter and any supporting material Amazon requests when it is finished. You will receive instructions on how to file your appeal, and you can call us for a prompt response or ask your allocated agent if you have any questions or concerns during the process.
Keep us informed on Amazon’s response to the appeal, and we’ll take your matter further from there. The designated agent will conduct as many follow-ups as necessary (at no additional cost) if Amazon replies requesting further details, until your account has been restored or we have tried every possible solution.