You will receive a questionnaire when your payment has been processed, which will assist us in compiling all the data we want for your case. We will provide you instructions on how to provide us with the data we require to fully comprehend your case.

We will assign an agent to your case when you finish the questionnaire, who will examine the data you submitted and create an appeal letter based on your answers. The designated agent will get in touch with you to ensure they fully comprehend everything if we have any questions concerning your case or if we require additional information.

You will receive an email containing the completed appeal letter and any supporting paperwork that Amazon requests from you. Your allocated agent will provide you with instructions on how to submit your appeal, and you can phone us to speak with someone immediately if you have any questions or concerns.

We’ll take your case further after Amazon answers to the appeal, so please keep us informed. If Amazon replies requesting additional information, the designated agent will follow up as often as necessary (at no additional cost) until your account is restored or we have tried every possible solution.